Refund policy

we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. you’ll also need the receipt or proof of purchase.

to start a return, you can contact us at info@llncustompromo.com. please note that returns will need to be sent to the address we provide upon approval.

if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted.

you can always contact us for any return question at info@llncustompromo.com.

damages and issues
please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

exceptions / non-returnable items
certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). we also do not accept returns for hazardous materials, flammable liquids, or gases. please get in touch if you have questions or concerns about your specific item.

unfortunately, we cannot accept returns on sale items or gift cards.

exchanges
the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

european union 14 day cooling off period
notwithstanding the above, if the merchandise is being shipped into the european union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. as above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. you’ll also need the receipt or proof of purchase.

refunds
we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. if approved, you’ll be automatically refunded on your original payment method within 10 business days. please remember it can take some time for your bank or credit card company to process and post the refund too.
if more than 15 business days have passed since we’ve approved your return, please contact us at info@llncustompromo.com.

we hope you enjoy the purchases you make from lln custom promotions co inc. this refund & return policy explains how lln custom promotions co inc (“we”, “us”, or “our”) handles returns and refunds for orders placed through our website.

scope
this policy applies to purchases made directly through our official channels and delivered within the united states. we primarily serve customers within the u.s.

return window
unless otherwise indicated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered. requests submitted outside this 30-day period may be rejected.

conditions for returns
to be eligible for a return and refund:

• items must be unused, unwashed, and in their original condition
• all original packaging, protective materials, labels, and accessories (if any) must be included
• you must provide proof of purchase, such as an order confirmation or order number

if returned items show signs of use, damage, or missing components, we may refuse the return or provide only a partial refund.

contact us before returning
we use different warehouses and logistics partners, so return addresses are not the same for every order. do not send any items back to our office address without prior confirmation.

before returning any item, please contact our support team within the return period:

email: info@llncustompromo.com
phone: +1 (720) 350-0307

please provide your name, order number, the item(s) you wish to return, and the reason for the return.

if your request is approved, we will provide the correct return warehouse address and any reference number or special instructions required.

returns sent without approval or to the wrong address may not be processed or refunded.

return shipping costs
if the return is due to our error (e.g., wrong item shipped or manufacturing defect), we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing evidence (photos or videos).

if the return is due to personal reasons (e.g., change of mind or preference), you are responsible for return shipping costs.

original shipping fees are generally non-refundable.

damaged or defective items
if your item arrives damaged or appears defective, please contact us within 7 calendar days of delivery.

provide your order number along with clear photos or videos showing the item and packaging condition.

after review, we will offer a replacement, partial refund, or full refund.

refund process
once your return is received and inspected, we will notify you whether your refund is approved or rejected.

approved refunds will be issued to your original payment method only.

please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.

exchanges
we do not offer direct exchanges. if you would like a different item, please return the original item and place a new order on our website.

final sale items
items marked as “final sale” or “non-returnable” are not eligible for return or refund unless they arrive damaged or defective.

contact information
lln custom promotions co inc
address: 1726 champa st, suite 530, denver, co 80202, united states
phone: +1 (720) 350-0307
email: info@llncustompromo.com